[DRAFT, LAWYER REVIEW] This is a template, not legal advice. Every bracketed item must be confirmed and the full text reviewed by an attorney before launch.

Terms of Service

Last updated: [DATE]

These terms apply to pebbul.com and to Eva, the managed AI receptionist service provided by Pebbul AI ([LEGAL ENTITY NAME], “Pebbul,” “we”). Businesses that sign up (“you”) also sign an order form; if the order form and these terms conflict, the order form controls. [CONFIRM]

1. The service

We set up, run and maintain Eva for your business: answering calls, qualifying callers, booking appointments, routing urgent calls, following up on missed calls and quotes, and sending reports. The features, setup and price for your business are set out in your order form.

2. Fees and term

Fees, billing dates, the length of your subscription and how it renews or ends are set out in your order form. [CONFIRM PAYMENT TERMS, TERM LENGTH, RENEWAL AND CANCELLATION]

3. Your responsibilities

Give us accurate information about your services, prices, service area and emergency rules, and tell us when it changes.
Make sure your use of Eva meets the laws that apply to you, including call recording notice and consent laws and rules on automated or AI calls and texts (such as the TCPA). [CONFIRM ALLOCATION OF COMPLIANCE RESPONSIBILITY]
Only give us customer contact lists you have the right to use for follow-up calls and texts.
Keep any accounts you connect (calendar, CRM, phone) secure.

4. Emergencies and AI limits

Eva is an AI system. It can misunderstand callers, give incomplete answers or fail to complete a call because of network, telephony or third-party outages.

Eva is not an emergency service and does not contact 911. Emergency handling means following the rules you set, such as transferring to your on-call technician. Callers facing danger, such as a gas smell, should be told to leave and call 911 and their gas utility. [CONFIRM EMERGENCY SCRIPT]

5. Data and recordings

Calls are recorded and transcribed to provide the service. You own your customer data. We use it only to provide and improve the service for you and as described in our Privacy Policy. [CONFIRM DATA PROCESSING TERMS AND WHETHER RECORDINGS MAY BE USED TO IMPROVE MODELS]

6. Acceptable use

You may not use Eva for unlawful, deceptive or harassing calls, for calls to numbers you have no right to contact, or to collect payment card or other sensitive data unless we agree in writing.

7. Our intellectual property

We own Eva, our prompts, workflows, software and this website. You get the right to use the service for your business while your subscription is active.

8. Disclaimers and liability

[LAWYER TO DRAFT: warranty disclaimer, limitation of liability, indemnities and any service-level commitments.]

9. Ending the service

Either side may end the service as set out in your order form. When it ends, we stop answering your calls, help you forward your line back, and handle your data as described in the Privacy Policy. [CONFIRM]

10. Governing law and contact

These terms are governed by the laws of [STATE, e.g. New Jersey]. [DISPUTE RESOLUTION] Questions: rohan@pebbul.com, Pebbul AI, Jersey City, NJ.