Privacy Policy

Website visitors and prospects: people who visit pebbul.com, fill in our forms or book a review call.

Callers to our clients: people who call, or are called by, a home-service business that uses Eva. For these calls we act on behalf of that business (our “client”), which controls the customer relationship. Its own privacy policy also applies. [CONFIRM PROCESSOR ROLE]

From our website: what you type into our forms (name, company, mobile number, email, missed calls per week, the tools you book jobs in), details you give when booking a time through our scheduling provider, and basic usage data such as pages viewed and clicks, collected in aggregate by our analytics provider.

From calls Eva handles: the caller's phone number, the audio recording of the call, a written transcript, and details shared during the call such as name, service address, the problem described, appointment times and any notes needed to book or route the job.

We do not knowingly ask callers for payment card numbers or government ID numbers. [CONFIRM]

Calls handled by Eva are recorded and transcribed so the call can be completed, the job can be booked accurately, and our client can review what was said. Eva is an AI voice agent, not a person.

[CONFIRM RECORDING NOTICE: describe exactly how and when callers are told the call is recorded and that they are speaking with an AI, and how this meets federal and state law, including all-party consent states.]

Outbound follow-up calls and texts (for example missed-call and quote follow-ups) are made on our client's behalf. [CONFIRM CONSENT PROCESS for automated or AI calls and texts under the TCPA and state law, and how people opt out.]

• To answer calls, book and reschedule appointments, route urgent calls and follow up for our clients.
• To save call details to our client's calendar or CRM and send them reports.
• To respond to review requests and schedule calls with prospects.
• To test, monitor and improve call quality, including reviewing recordings and transcripts.
• To keep our services secure and comply with law.

We do not sell personal information. We share it only:

• With the client business the call was for.
• With service providers that help us run Eva and this website, such as hosting, voice AI and telephony, workflow automation, scheduling and analytics providers. [LIST PROVIDERS, e.g. Vercel, zcal, Retell AI, telephony carrier, n8n]
• With the calendar, CRM or field-service software our client connects.
• When required by law or to protect rights and safety.

Call recordings and transcripts are kept for [RETENTION PERIOD] unless our client asks us to delete them sooner or the law requires longer. Website form submissions are kept for [RETENTION PERIOD].

We use reasonable administrative, technical and physical safeguards, including encryption in transit and access controls. [CONFIRM SAFEGUARDS] No system is perfectly secure.

You can ask us to access, correct or delete your information by emailing rohan@pebbul.com. If you called one of our clients, we may forward your request to that business. Depending on where you live, you may have additional rights under state law. [CONFIRM APPLICABLE STATE LAWS]

To stop follow-up calls or texts, tell Eva during the call or reply STOP to a text. [CONFIRM]

Our services are for businesses and are not directed to children under 13.

We may update this policy and will change the date above when we do. Questions: rohan@pebbul.com, Pebbul AI, Jersey City, NJ. [MAILING ADDRESS]